Oerlikon Systems

Customer Support

Services Packages

In order to ensure customers daily production result, Customer Support developed a new service concept, based on the needs of daily production.

It contributes with all necessary modules to achieve your individual production targets and takes care of your cost of ownership. To fulfill your specific requests, we offer a highly flexible set of standard and optional modules.

Service ProductService Package
 BasicExtendedSuperior
ConsumablesStandardStandardStandard
TargetsOptionalOptionalOptional
Spare Part package 1OptionalStandardStandard
Spare Part package 2OptionalStandardStandard
InstallationStandardStandardStandard
Production Ramp UpStandardStandardStandard
Training OP LevelStandardStandardStandard
Training Service LevelOptionalOptionalStandard
Local Assistance/Support 2 weeks after FATOptionalStandardStandard
Process QualifyingOptionalOptional 
Service ContractsStandardStandardStandard
Refresher TrainingStandardStandardStandard
Service contract with guaranteed reaction timesOptionalOptionalOptional
24 hour warehouse accessOptionalStandardStandard
Extended WarrantyOptionalStandardStandard
Inspection and OverhaulOptionalStandardStandard

Standard Standard

Standard Optional

  • Customer Support offers 3 levels of service packages
  • Service packages are designed to coincide with the entire product life cycle
Links
Training Overview
Contact our Customer Support teams
Contact
Marketing & Communications
Sven E. Jarby
T: +423 388 4878
F: +423 388 5426
send e-mail
OC Oerlikon Balzers AG
Iramali 18
P.O. Box: 1000
9496 Balzers
Liechtenstein
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